Maybe you are considering using softphone solutions a personal, private business phone number. Perhaps you are comparing softphone solution providers because your sales reps need a less expensive way to contact prospects. Even so, you require a voice solution that includes online meeting and messaging capabilities for your team.
The vast majority of businesses use softphone solution technology not only for voice calls but also for online meetings and messaging. While many vendors provide online faxing, only 1% of respondents used their softphone solution to send or receive faxes. Internal communication, talking with prospects, contacting current customers and clients, customer support, and contact centre activities are the primary business functions for which organizations use softphone solution services.
Internal communication
70% of survey respondents use softphone solution for internal communication, which includes voice calling, hosting online meetings, messaging coworkers, and team collaboration features such as screen sharing. Knowlarity provide best soft phone solution that unified communications platforms that include these other features in addition to softphone solution technology to help businesses streamline their online communication needs. Instead of purchasing multiple separate tools for web conferencing, messaging, and making voice calls, companies can buy a single unified solution that does everything.
Sales communication
Just over half of respondents (53%) use softphone solution software to communicate with potential customers. For decades telephones have been around since the 1800s, phone calls have been the bedrock of many a sales conversation, and they are still incredibly relevant in sales conversations. According to salesforce, 92% of customer interactions continue to be conducted over the phone.
VoIPis frequently a much more affordable and scalable alternative to traditional landline phones or even cellular phones. Individual reps can also connect to a VoIP network via a desktop (or softphone) app, a mobile phone app, an IP phone, or by physically connecting a traditional phone to a VoIP network via an analogue telephone adapter.
Client/customer communication
A slightly higher percentage (63%) uses their voice solution to engage current customers or clients. Phone calls, like sales, are a traditional form of client communication. Customer success teams and account managers also use video calling to communicate with their clients. It may seem like a minor detail, but simply being able to see the other person’s face can help build trust.
Many subtle things, such as hand gestures, facial expressions, body language, and overall level of engagement, are lost on voice-only calls. If you are looking for a VoIP solution that your customer success or account management team can fully utilize, consider vendors with complete unified communications platforms such as 8×8, Zoom, Fuze, Microsoft, Avaya, and Cisco. Choose the best Softphone Solution Provider to maintain your customer service in away of satisfying the customer.
Customer service/support
Customer service representatives were slightly less likely (45%) to use a voice solution. One possible explanation is that customers increasingly turn to social media platforms for answers to their questions instead of picking up the phone when they have a problem.
VoIP software, on the other hand, is a compelling alternative for businesses that still want to have a support line available for their customers to call. This is due to the fact that softphone solution providers typically provide more features than a traditional phone line or cell phone service. For example, users can configure call routing, use an auto-attendant, have voicemails transcribed and sent to their email, and send/receive faxes online.
Contact center activities
Only 18% of survey respondents used their VoIP software for contact centre or call centre activities. Even though phone calls are one of the most common activities for call centre agents, this is not surprising. Call centres are likely to use contact centre software that is specifically designed to meet the needs of the contact centre workforce. VoIP software, on the other hand, is ideal for serving as a unified communications hub or for replacing older business phone systems. However, not all VoIP providers are well-equipped to handle the enormous volume of calls that contact centres receive every day. Softphone solutions are the ideal choice for the call center business, and it provides good customer service.
Improve your business by using Softphone solutions from Knowlarity
Finally the above mentioned are about the top 4 use cases of softphone solutions. These are the few use cases that are utilizing the softphone solution and knowlarity is the best softphone solution provider with advanced feature.
this is not surprising. Call centres are likely to use contact centre software that is specifically designed to meet the needs of the contact centre workforce. VoIP software, on the other hand, is ideal for serving as a unified communications hub or for replacing older business phone systems. However, not all VoIP providers are well-equipped to handle the enormous volume of calls that contact centres receive every day. Softphone solutions are the ideal choice for the call center business, and it provides good customer service.